Conditions of Use
Volkswagen AG provides the information services presented here on the basis of these general Conditions of Use of the Volkswagen AG Websites.
1. Notice in accordance with Directive 1999/94/EC regarding fuel consumption and CO2 emissions
The fuel consumption and CO2 emissions of a vehicle do not just depend on the efficient utilisation of the fuel by the vehicle, but are also influenced by driving style and other non-technical factors. CO2 is the greenhouse gas primarily responsible for global warming. The values stated were calculated according to the measuring methods specified in the currently applicable version of Directive 80/1268/EEC. The data do not relate to a specific vehicle and are not part of the specification, but are merely for the purpose of comparing different vehicle types.More information on official fuel consumption figures and the official specific CO2 emissions of new passenger vehicles can be found in the free EU guide, "Information on the fuel consumption and CO2 emissions of new cars".
2. Delivery of information services and related guarantees
Information contained on these websites has been compiled by Volkswagen AG in a conscientious and thorough manner applying the due diligence, and attains 97.5 % availability on a yearly average. The information given is non-binding. Volkswagen AG provides no guarantee as to the results that can be obtained by using the information given, in particular with regard to its accuracy, currency and completeness, or in respect of whether the quality of information meets your needs and wishes. Any vehicle-related data and information presented on the websites of Volkswagen AG should be considered as representing approximations. Information given is subject to changes in design and supply, to amendment of the terms and conditions of sale of new vehicles, and to price changes. Information concerning prices and standard specifications, and relating to statutory, legal and tax rules and regulations and their effects, applies only to the Federal Republic of Germany. The illustrations shown also include accessories and optional extras that do not form part of the standard specification. Some of the information provided in association with these services reflects the views of the Volkswagen management. Where such information relates to indications of future trends, events or circumstances, the fact is usually indicated by use of terms such as "expect", "plan", "intend", or such like. As future developments are subject to varying and frequently unforeseeable factors, no guarantee can be given as to the accuracy of statements made relating to such future trends, events or circumstances. The management will update any such statements at its own discretion. The stock market and economic data, rates, indices, prices, news, general market-related information etc. made available is provided solely as a source of information for visitors to the Volkswagen websites, and does not represent investment advice or any other form of recommendation. Where the websites present recommendations from analysts, Volkswagen AG gives no guarantee of their efficacy, in particular also with regard to the accuracy and completeness of the assumptions and conclusions underlying the said recommendations. Please check all information before using it in any way. Binding information can only be provided in response to specific enquiries.
3. Special information services
Please note that some of the information and communication services accessible by way of portals from the websites of Volkswagen AG are additionally subject to the conditions of use of the portals concerned.
4. Services provided by partners
Some of the information services are provided by our partners. Please note that such services are subject to the terms and conditions of the partners concerned, and that the inclusion of links to their websites on the websites of Volkswagen AG does not imply any recommendation or entail any guarantee. Volkswagen AG is not responsible for such content. The providers concerned are not agents in performance of Volkswagen AG.
5. Links to third-party websites
The Volkswagen AG websites include links to websites operated by third parties. Volkswagen AG lays no claim to ownership of the websites of third parties accessible by way of links, and is not responsible for their content.
6. Permissible use of services
In using these websites you must respect the copyright, name and trade mark rights, and all other proprietary rights, of third parties. All Volkswagen AG websites are protected for example, including the images, music and brand names, such as "Volkswagen" and "Golf", appearing on them. This also applies to the proprietary rights of our affiliate companies. Neither these websites nor the Conditions of Use attaching to them should be understood as representing a licence or as granting any other right to proprietary rights held by Volkswagen AG. You undertake not to misuse the services offered, in particular not to bypass any security measures implemented by the information services; nor to use any devices or run any applications which result in, or may result in, damage to the systems of Volkswagen AG or malfunction of them, in particular as a result of modifications to the physical or logical structure of the servers or the network of Volkswagen AG or of other networks; nor to integrate the information services, in whole or in part, into other Web content, whether private or commercial; nor to utilise the services for commercial profit.
7. Acceptance of cookies
Volkswagen AG places cookies on your computer when you visit our websites. You can determine the extent to which cookies are enabled or disabled by means of settings on your computer (usually in your Web browser, such as Internet Explorer; for more details refer to the Technical Requirements section). Volkswagen AG assumes that you agree to cookies being placed on your computer if your browser is set to allow them. With regard to data protection please refer to our Data Protection Declaration.
8. Links to websites of Volkswagen AG
It is permissible to place hyperlinks to the home pages of Volkswagen websites, such as www.volkswagen.de, provided the link causes the target page to be fully refreshed without being placed in a frame and is notified to Volkswagen AG within 24 hours of being placed by means of an e-mail to firstname.lastname@example.org. Furthermore, the hyperlink must be clearly identified as such on the source page by use of the phrase "Link to Volkswagen AG" or the name of the Volkswagen AG target web page in conjunction with the phrase "Link to Volkswagen AG". Links not conforming to this rule must be approved by Volkswagen AG prior to being set. Volkswagen AG reserves the right to forbid links to be placed, notwithstanding compliance with the above rule.
Volkswagen AG accepts liability for cases of intent or gross negligence, in accordance with the German Product Liability Act, and for guarantees expressly given by Volkswagen AG. In cases of minor negligence Volkswagen AG accepts liability only in the event of infringement of an essential obligation, whereby the sum of any related claims for damages is limited to the extent of the foreseeable loss.
10. Security in transmission of messages to Volkswagen AG
In view of the technical structure of the Internet, if you wish to send an e-mail from your private e-mail account to Volkswagen AG you must take your own security precautions in order to maintain the confidentiality and integrity of your e-mail's content, by using standard commercially available encryption software for example.
If you wish to send an e-mail directly from the Volkswagen AG contact zone, you should be aware that your data will be transmitted unencrypted and so no guarantee can be given as to the confidentiality and integrity of your e-mail's content.
11. Changes to the scope of performance and to the Conditions of Use
Volkswagen AG reserves the right to expand or reduce the service provided, or modify its functionality, in whole or in part, at any time. The rapid development of the Internet makes it necessary for us to amend these Conditions of Use from time to time. Please refer to the latest applicable version of the Conditions of Use in this respect.
12. Choice of law
The use of services and these Conditions of Use are subject to German law, with the exception of the conflict of laws provisions contained in it.
Data Protection Declaration
We are pleased that you are visiting our websites and would like to thank you for your interest in our company, our products and our websites. Your privacy when using our websites is important to us. Consequently, we would ask you to take note of the following information:
1. Anonymous data collection
You may, as a matter of principle, visit the Volkswagen AG websites without telling us who you are. We are notified merely of the name of your Internet Service Provider, the website from which you accessed our site, and which of our website pages you visit. This information is evaluated for statistical purposes. Your anonymity as an individual user is preserved.
2. Collection and processing of personal data
Personal details are only collected if you provide them to us, such as to execute a contract, in response to a survey, or when registering for personalised services.When you register for Volkswagen personalised services, provided you give your consent your registration details will be processed for the purposes of promotion and market research and to provide needs-oriented design of electronic services. Moreover, if you give your consent the information called up by you on your visit to the Volkswagen portals will be used to construct a user profile, in order to provide you with specially tailored promotional offers.This data is transmitted in encrypted form, in order to prevent misuse by third parties. Your data is processed within the Federal Republic of Germany.
3. Use and distribution of personal data
Without your consent to other use, the personal data collected on the websites of Volkswagen AG will be used only for contract execution and handling of your enquiries. Additionally, if you have given your consent, your data will also be used for promotional and market research purposes and for the design of needs-oriented electronic services from Volkswagen AG. Any use of personal data for the delivery of tailored promotional offers will also be made only if you have given your consent.
4. Use-based Online Advertising
Use-based online advertising, also called “targeting”, makes it possible for advertising companies to identify users for ad delivery and to assign them to a target group. With the help of this information, the user can show more relevant ads. When you visit our website, a cookie will be stored on your computer. It will collect information about your activities on the websites you visit (e.g., surfing habits, sub-pages of the internet offerings you visit, clicks on ad banners, etc.). On the basis of this data a user profile will be created under a pseudonym that does not allow any conclusions to be drawn about your identity and thus does not allow any personal identification.
Depending on your interests, your visits to websites will enable other advertisers to target the delivery of ads relevant to you.
Because consent to use your data for the above purposes may also involve the transmission of your data to companies in the Volkswagen Group and Volkswagen partners (dealers and service centres) chosen by you, your data may also be passed on to those parties. No other transfer of data to third parties is undertaken.
You can of course withdraw your consent at any time with future effect.
If you have any further questions concerning data protection at Volkswagen, please refer to our FAQs (list of frequently asked questions and answers). Furthermore, you can obtain information about your data and also submit suggestions at any time by email to Volkswagen client services at the following address: